Last updated: March 2026
Privacy Policy
Information We Collect
CSI Dry Eye Software Inc. ("CSI," "we," "our") collects information that you provide directly to us, including when you:
- Fill out a contact form or request a demo on our website
- Create an account or use our software platform
- Communicate with us via email, phone, or other channels
- Subscribe to our newsletter or marketing communications
This information may include your name, email address, phone number, clinic name, professional credentials, and any other details you choose to provide.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our software and services
- Respond to your inquiries and fulfill your requests
- Send you technical notices, updates, and support messages
- Communicate with you about products, services, and events
- Monitor and analyze trends, usage, and activities
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. We use Google Tag Manager and Google Analytics to collect anonymized usage data. You can control cookie preferences through your browser settings.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. Our platform uses industry-standard encryption for data in transit and at rest.
HIPAA Awareness
CSI Dry Eye Software is designed with healthcare data privacy in mind. While our marketing website does not collect protected health information (PHI), our clinical software platform is built to support HIPAA-compliant workflows. Clinics using our software are responsible for ensuring their own HIPAA compliance. We provide Business Associate Agreements (BAAs) to covered entities upon request.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 24 months unless you request earlier deletion.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [email protected].
Terms of Use
Acceptance of Terms
By accessing and using the CSI Dry Eye Software website (csidryeye.com), you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website.
Use of Website
This website is provided for informational purposes about CSI Dry Eye Software and services. You agree to use the website only for lawful purposes and in accordance with these terms. You may not:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any part of the website
- Use the website to transmit any harmful, offensive, or infringing content
- Reproduce, distribute, or create derivative works from website content without permission
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of CSI Dry Eye Software Inc. and is protected by Canadian and international copyright, trademark, and intellectual property laws.
Medical Disclaimer
The information provided on this website is for general educational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified eye care professional with any questions you may have regarding a medical condition.
Limitation of Liability
CSI Dry Eye Software Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the website or its content.
Changes to These Terms
We reserve the right to update these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website following changes constitutes acceptance of the updated terms.
Contact Us
If you have questions about this Privacy Policy or Terms of Use, please contact us:
CSI Dry Eye Software Inc.
1016 68 Ave SW #110
Calgary, AB T2V 4J2
[email protected]